Privacy Policy

VirtualNum ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our virtual phone number services.

This policy applies to all users of VirtualNum services, including our website, mobile applications, and API services.

Account Information:

• Email address (for account creation and communications)
• Username and encrypted password
• Account preferences and settings
• Payment information (processed securely by third-party processors)

Service Usage Data:

• Virtual numbers purchased and their usage
• SMS messages received (temporarily stored for delivery)
• Transaction history and account balance
• API usage statistics (for API users)

Technical Information:

• IP address and general location (country/region)
• Browser type and device information
• Access logs and error reports
• Cookies and similar tracking technologies

We use your information for the following purposes:

Service Provision:

• Creating and managing your account
• Providing virtual phone numbers and SMS services
• Processing payments and maintaining transaction records
• Delivering SMS messages to your account dashboard

Communication:

• Sending important service updates and notifications
• Responding to customer support inquiries
• Sending promotional emails (with your consent)

Security & Compliance:

• Detecting and preventing fraud and abuse
• Complying with legal obligations
• Enforcing our terms of service
• Improving service security and reliability

Account Data:

• Account information retained while account is active
• Transaction history kept for 7 years for tax/legal compliance
• Support tickets retained for 2 years
• Inactive accounts deleted after 2 years of inactivity

Technical Logs:

• Access logs retained for 30 days
• Error logs retained for 90 days
• Analytics data aggregated and anonymized

We do not sell, trade, or rent your personal information to third parties.

Limited Sharing Scenarios:

• Telecommunications Providers: Number allocation and SMS routing (minimal data only)
• Payment Processors: Secure payment processing (PCI DSS compliant)
• Legal Requirements: When required by law, court order, or legal process
• Security Threats: To protect against fraud, abuse, or security incidents
• Business Transfers: In case of merger, acquisition, or sale (with notice)

We implement industry-standard security measures to protect your data:

We use cookies and similar technologies to enhance your experience:

Types of Cookies:

• Essential Cookies: Required for basic site functionality and security
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Help us understand site usage and improve performance
• Authentication Cookies: Keep you logged in securely

You can control cookie settings through your browser preferences. Note that disabling essential cookies may affect site functionality.

You have the following rights regarding your personal data:

Our services operate globally, and data may be transferred to and processed in countries other than your residence. We ensure appropriate safeguards are in place:

• Data Processing Agreements with all international partners
• Standard Contractual Clauses for EU data transfers
• Adequacy decisions and certification programs where applicable
• Regular compliance reviews and audits

VirtualNum is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children under 18.

If we discover that we have inadvertently collected information from a child under 18, we will delete such information immediately. Parents or guardians who believe their child has provided us with personal information should contact us immediately.

We may update this privacy policy from time to time to reflect changes in our practices, services, or legal requirements.

• We will notify users of material changes via email or platform notification
• Changes will be posted on this page with an updated "Last updated" date
• Continued use of our services constitutes acceptance of the updated policy
• You can review previous versions by contacting our support team

If you have any questions about this Privacy Policy or our data practices, please contact us:

For urgent privacy concerns or data breaches, please mark your email as "URGENT - PRIVACY" for faster processing.

For EU Users (GDPR):

• Right to object to processing based on legitimate interests
• Right to lodge a complaint with your local data protection authority
• Right to withdraw consent at any time (where processing is based on consent)
• Detailed information about legal basis for processing available upon request

For California Users (CCPA):

• Right to know what personal information is collected and how it's used
• Right to request deletion of personal information
• Right to opt-out of sale of personal information (Note: We don't sell personal info)
• Right to non-discrimination for exercising CCPA rights