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Terms of Service

Last updated: December 2024

Quick Summary

By using VirtualNum, you agree to use our virtual phone number services responsibly and in compliance with all applicable laws. We provide SMS verification services for legitimate purposes only. Prohibited uses include illegal activities, spam, harassment, or circumventing platform security measures.

1. Acceptance of Terms

By accessing and using VirtualNum's services, you accept and agree to be bound by the terms and provision of this agreement.

If you do not agree to abide by the above, please do not use this service.

We reserve the right to update these terms at any time. Changes will be effective immediately upon posting.

2. Service Description

VirtualNum provides virtual phone number services for SMS verification purposes. Our services include:

  • Temporary virtual phone numbers for SMS reception
  • SMS verification for various online platforms and services
  • Ready-made social media accounts (where legally permitted)
  • API access for automated number provisioning

Numbers are provided through third-party telecommunications providers and are subject to availability.

3. Acceptable Use Policy

Permitted Uses:

  • Account verification for legitimate online services
  • Privacy protection for personal communications
  • Testing and development purposes
  • Bypassing regional restrictions for legal content

Prohibited Uses:

  • • Illegal activities or fraud
  • • Spamming or unsolicited communications
  • • Harassment or threatening behavior
  • • Circumventing platform security measures
  • • Creating multiple accounts to abuse promotions
  • • Reselling our services without authorization
  • • Automated abuse or bot activity

4. User Accounts

To use our services, you must create an account and provide accurate information.

  • You are responsible for maintaining the security of your account
  • You must be at least 18 years old to create an account
  • One account per person - multiple accounts may be suspended
  • You must notify us immediately of any unauthorized account access

5. Payment Terms

Our services operate on a credit-based system using "coins" as the internal currency.

  • All purchases are final and non-refundable
  • Coins do not expire but accounts inactive for 2+ years may be closed
  • Prices are subject to change without notice
  • We reserve the right to refuse service or suspend accounts for violations
  • Chargebacks may result in permanent account suspension

6. Service Availability

While we strive for 99.9% uptime, we cannot guarantee uninterrupted service availability.

  • Numbers are subject to third-party provider availability
  • Some services may be temporarily unavailable
  • We reserve the right to modify or discontinue services
  • Maintenance windows may cause temporary service interruption

7. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy for details on data collection and usage.

  • We collect minimal personal information necessary for service provision
  • SMS messages are not stored longer than necessary
  • We do not sell or share personal data with third parties
  • You can request account deletion at any time

View our complete Privacy Policy →

8. Intellectual Property

All content, features, and functionality of VirtualNum are owned by us and are protected by copyright, trademark, and other laws.

  • You may not copy, modify, or distribute our content
  • The VirtualNum name and logo are our trademarks
  • You retain rights to your own account data

9. Limitation of Liability

VirtualNum shall not be liable for any indirect, incidental, special, consequential, or punitive damages.

  • We provide services "as is" without warranties
  • We are not responsible for third-party service failures
  • Our liability is limited to the amount you paid for services
  • We are not liable for business losses or data breaches

10. Account Termination

We reserve the right to suspend or terminate accounts that violate these terms.

  • You may delete your account at any time
  • We may terminate accounts for policy violations
  • Unused credits are forfeited upon termination
  • We will provide 30 days notice for non-violation terminations

11. Governing Law

These terms shall be interpreted and governed in accordance with the laws of the jurisdiction where VirtualNum is incorporated.

Any disputes shall be resolved through binding arbitration or in the courts of our jurisdiction.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@virtualnum.com

Support: support@virtualnum.com

Business Hours: Monday - Friday, 9 AM - 6 PM UTC

These terms are effective as of December 2024 and supersede all previous versions.